We aim to delight you, so please let us know if we fall short of our ambitions in any way. If you are unhappy with your order for any reason, please contact us within 14 days and we will do our best to make it right.
You will be required to return the defective product with the original tax invoice for our inspection. Our management team will review the situation and respond to you with an outcome within 24 hours.
Q-Photo will only provide a refund or a replacement of a product if the defect is due to a manufacturing error that was caused by Q-Photo.
Because these are custom products created by you, Q-Photo is not able to provide refunds or replacement of products with user-generated defects such as typos, misspellings, design or layout errors, poor image quality, low image resolution, mistakes in selecting product size, product type, paper selection or printing specifications or failure to remember or use vouchers.
Client initiated product damage:
Q-Photo does not provide refunds or replacement for damage to products caused by normal wear-and-tear, unusual handling, usage or treatment.
Failure to adhere to Care Guidelines as published on this website will also void the quality guarantee.
Print color variations:
Please be aware that although Q-Photo uses sophisticated digital presses and color calibration techniques, slight color variations may occur book-to-book or from the colors of your computer screen. These slight color variations are normal and will not be refunded.