Q-Photo is committed to client satisfaction and stands behind the quality of every product we make with a 100% Guarantee against any actual defects in manufacturing or workmanship. However, we cannot accept responsibility for client-created errors beyond our control, such as mishandling the products, mistakes in typing, grammar, design, image resolution, image quality or errors in user-selected options like product type, size, and printing and paper options.
Please preview your project carefully and fix any errors prior to ordering.
Our Returns policy:
If you are unhappy with the quality of your merchandise, please contact us within 14 days to discuss your concern with one of our friendly client service representatives.
Q-Photo will only provide a refund or a replacement of merchandise, due to a manufacturing defect that was caused by Q-Photo.
You are required to return the defective product with the original tax invoice for our inspection prior to any refund being processed.
Because these are custom products created by you, Q-Photo is not able to provide refunds or replacement of merchandise with user-generated defects such as typos, misspellings, design or layout errors, poor image quality, low image resolution, mistakes in selecting product size, product type, paper selection, or printing options or failure to remember or use vouchers.
Client initiated product damage:
Q-Photo also does not provide refunds or replacement for damage to products caused by normal wear-and-tear, unusual handling, or usage, or treatment.
Print color variations:
Please be aware that although Q-Photo uses sophisticated digital presses and color calibration techniques, slight color variations may occur book-to-book or from the colors of your computer screen. These slight color variations are normal and will not be refunded.
To get a refund or replacement of merchandise please note that you are required to return the defective product for inspection and investigation.