Q-Photo Prolab Conditions of Service


1-Software Updates:

Kindly update your version of our ordering software in order to enjoy optimal functionality. Contact client care to confirm the latest version.

Please check for updates every time you open the software.

Only download the products that you intend to use, downloading all products will slow down your system.

2-Changes to Orders:

Changes cause confusion so unfortunately we can not accept telephonic or email changes.

We request that you cancel the order completely, (click here to see how) and request a voucher code from us in order to get through the payment gateway when you re-upload your order to us.

Q-Photo charges a R50.00 administration fee for this protocol.

Orders must be cancelled within 2 hours or else we will unfortunately have to charge abortive costs.

Kindly take the time to carefully check and confirm your order before sending it to us.

3-Voucher Codes:

Kindly to not share voucher codes with third parties.

The voucher code must be entered into the payment gateway in order to be validated, should you forget to use the voucher code Q-Photo will not refund the discount.


4-The Shopping Cart function:

When smaller duplicates are sent separately from the main album we incur administration costs which make the free give-away or discount impossible to sustain.

Please use the shopping cart function to send multiple items collectively as one order.

5-Shipping & Delivery:

> Free delivery:

All orders placed with our software and over R100 in value qualify for free delivery for shipping with to Selected PostNets Nationwide. Orders that are sent via email do not qualify for free delivery.

> Delivery of multiple orders:

If you want orders delivered together please use the shopping cart function – this is only available on the desktop version of our software which you can download for free from our website.

We can not group orders via email – delivery costs are calculated per individual order placed in the software.

Remember the item with the longest turn-around time will determine when your order is shipped.

For example a shopping cart with photo gifts (3 days) and an album (5 days) will leave production on day 5.

> Shipping address:

The information that is entered in our ordering software under shipping address is where we will send the order.


> Change of address:

Please email us within 48 hours before the shipping date.

We can not accept last minute changes to shipping addresses or telephonic instructions.

> Delivery to your client:

Simply change the shipping address of the particular order in the software – that is where we will send the order.

Remember to change it back to your address again for future orders.

If you do not want the invoice included in the order kindly instruct to this effect under the section called “special instructions” in our ordering software. Please do not email us this instruction.

> Third Party Couriers:

Q-Photo do not allow you to send your own courier to collect from us.

We care about your order as much as you do, so we would like to send it to you with people that we trust and who we know will take great care.

Our couriers guarantee service and we are able to track and manage your order delivery.

> Delivery:

Delivery takes from 48 to 72 hours.

Deliveries are made Monday to Friday, 8 a.m. - 5 p.m.; Saturday from 8 a.m. till 12 p.m.

No deliveries are made on public holidays.

Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice.


The driver will try to contact you to make new arrangements for delivery or collection.

We reserve the right to charge an additional delivery fee should it be required.


Standard Terms and Conditions:

Orders must be placed using the latest version of Picasso Album Maker software. Please ensure that your software is updated with the latest version and products as the voucher will not work on the older versions and products of the Picasso Album Maker. No email or drop box orders will qualify for any promotion . No offers can be used in conjunction with other offers. There will be no extensions on any promotions for whatever reason. Please remember to enter the promotional code at the payment gateway in order to receive your discount. If you would like multiple orders to be delivered together you must make use of the shopping cart(Desktop software only). Email instructions to this effect will not be accepted. Free delivery for orders over R400 in all major cities. If the promotional voucher code is not used at the time of order placement then no claims can be made to receive the discount. Voucher codes cannot be exchanged for cash or future voucher codes. E&EO