Q-Photo Delivery Terms & Conditions


Free Delivery

All orders placed with our software and over R400 in value with a delivery address in Pretoria or Johannesburg qualify for free delivery. Orders that are sent via email do not qualify for free delivery.


Delivery of multiple orders

If you want orders delivered together please use the shopping cart function – this is only available on the desktop version of our software which you can download for free from our website. We can not group orders via email – delivery costs are calculated per individual order placed in the software.


Shipping Address

The information that is entered in our ordering software under shipping address is where we will send the order.


Change of address

Please fill in the change of address form Click Here and send it to us 48 hours before the shipping date. We can not accept last minute changes to shipping addresses or telephonic instructions.


Delivery to family and friends

Simply change the shipping address of the particular order in the software – that is where we will send the order. Remember to change it back to your address again for future orders.


Third Party Couriers

Q-Photo do not allow you to send your own courier to collect from us.


We care about your order as much as you do, so we would like to send it to you with people that we trust and who we know will take great care. Our couriers guarantee service and we are able to track and manage your order delivery;

If you would like to send your own couriers please select the Postnet option whereby we will send your order to Postnet at Parkview where your couriers can collect. Be advised that we take no responsibility for 3rd party couriers.

Delivery

Delivery takes from 48 to 72 hours. Deliveries are made Monday to Friday, 8 a.m. - 5 p.m. No deliveries are made on public holidays.


Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice. The driver will try to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required.


Gauteng Local - Door to door delivery – Pretoria and Johannesburg (48 – 72 Hours) - From R72.00

Delivery at street address in Gauteng (excluding outlying areas, any township, mines or farms)


Major Cities in City Centers - Door to door delivery – (48 – 72 Hours) - From R92.00

Delivery at street address in one of the following major centers: Bloemfontein, Cape Town, Durban, East London, Kimberly, Port Elizabeth, Heildelberg. (Excluding outlying areas, any township, mines or farms)


Regional Areas - Door to door delivery – (48 – 72 Hours) - From 133.00

Delivery at street address in outlying areas: Brits, Rustenburg, Middelburg, Polokwane, Welkom, Witbank etc. (Excluding any township, mine or farm)


All Townships, farms or Mines - Door to door delivery – (48 – 72 Hours) - From R350.00

Delivery at street address in outlying areas: Soweto, Tembisa, Mabopane, Mamelodi etc.


Store Collection - Free

Monday – Friday 8:00am – 18:00pm

Saturday 9:00am – 14:00pm (Closed on Public holidays and Sundays)