1. What are the system requirements to use your software?
The minimum system requirements to use our software are:
Mac OSX 10.4 or higher; Windows XP, Windows Vista or Windows 7
At or above a 2.66 GHz processor / Pentium 4
1 GB RAM (recommended 2 GB RAM)
5 GB free hard disk space (at all times)
An active internet connection
We recommend a fast broadband connection, and when uploading your project to our servers we recommend against a wireless, satellite or Dial-up connection as these connection types can cause uploading issues and delay in delivery.
2. I have an Apple Mac. Can I use your software?
Yes, our software is 100% compatible with Mac operating systems. We always specify the MAC versions compatible with our software.
3. What versions of Windows does your software work on?
Our software has been tested and works on Windows XP, Windows Vista and Windows 7 Operating Systems.
4. Do I need an internet connection to use your software?
Only if you are using version 3.2.0 you can order offline / online. <
Versions 2.1.0 / 2.5.x: Yes, in order to use our software you will need an active internet connection.
You will be able to design your photo book, yet you will need an active internet connection to complete your order.
We recommend a fast broadband connection, and when uploading your project to our servers we recommend against a wireless, satellite or Dial-up connection as these connection types can cause uploading issues.
5. I have a Dial-Up or Satellite internet connection. Can I still use your software?
In theory, any internet connection should be sufficient to upload your project to our servers. Unfortunately in practice this isn't always the case.
Dial-Up, Satellite and Wireless based internet connections are notoriously unreliable, and while you may not notice this in general web browsing, there can sometimes be issues sustaining a large file upload.
We'd highly recommend using an ADSL, ADSL2+ or Cable broadband internet connection when uploading to our servers.
It may take a 'fair' while to upload an album on a Dial-up or satellite connection, but it should work.
If you do experience difficulties when uploading via a Dial-Up or Satellite connection, please contact us and we'll help resolve this with you.
6. I have an internet connection at work, can I download the updates at work and take it home to install?
Unfortunately no. Updates needs to be run on the computer where the software is installed. We can still provide you a copy of the Backgrounds, masks and scrapbook images on DVD. But the 'product range' will need to be downloaded from the 'update' window on the computer where the software is installed.
7. I installed your software on my work computer – we use a Proxy server – what are my options?
Unfortunately our software does not support Proxy Servers – but we would like to help you find a solution – read on...
Please take note – most Banks, Auditors, Financial institutions and big companies use Proxy servers, there is a reason for the Proxy server being in place, ASK for permission in this regard.
You can disconnect your Proxy momentarily we do advice speaking to your IT department first, alternatively follow the steps below.
Go to your Internet Browser – Internet Explorer / Mozilla Firefox / Opera
Click on the Tools tab in the toolbar menu > Internet Options, the Internet Options window will open. Click on the Connections Tab at the top > then on the LAN Settings button at the bottom
Once the LAN Settings Window opens you'll see a PROXY SERVER section
Deselect the "Use a Proxy Server for your LAN" (the green tick)
Click on OK to apply the new settings.
At this point you will require a secondary internet connection type to access the internet, like 3G.
REMEMBER to switch your Proxy Settings back on after you connected successfully.
Please take note that most companies with Proxy servers also have an antivirus linked to it, you will need assistance from your IT department to disable the antivirus / firewall.
We do advice asking for assistance from your IT department in regards to your Proxy Server / Firewall and Anti Virus settings at work, and we do not take any responsibility if an individual decides to follow this procedure given above without the proper permission.