Yes, you can if the project was created using version 3 of our Software. With version 3, simply click on and choose from the selection available and click "Change". Please note that the ‘Change’ option does not work with projects created in earlier versions of our software.
All our Photobooks and Designer Albums start with the minimum required amount of pages. You will be able to add additional pages, but you won’t be able to create fewer pages than the minimum amount of pages.
It is free software that facilitates our creative publishing services, turning your photos, journals, business plans, proposals, recipes, portfolios, or any other content into a bookstore-quality book. This software allows you to simply drag and drop pictures and to place texts into professionally-designed templates, with easy-to-use design effects, backgrounds, page styles, and colour palettes to customize your own book. A wide variety of book sizes, as well as cover materials, are available for you.
Yes it is 100% free to use! Just download the software and begin creating your books/albums. You don't pay until you've successfully saved / uploaded your book/album and are ready to complete your order so you can create test projects and find the right product to suit your requirements.
Your book is stored on your computer. This allows you to work on your book even if you're offline, and it makes creating your book a lot faster than if you were building it online. We receive the encrypted order files of your book once you click 'Order' to submit your book for printing. But you'll still retain the original project on your computer so that you can edit, share, or order it again. However, if you move the photo folder or individual photo files, the software won’t be able to reference their location so it’s best not to move or modify these files after starting. You will receive a ‘missing images’ error if you move your photos.

The minimum system requirements to use our software are:

  • Mac OSX 10.4 or higher; Windows XP, Windows Vista or Windows 7
  • at or above a 2.66 GHz processor
  • 2 GB RAM
  • 5 GB free hard disk space (at all times)
  • An active internet connection

We recommend a fast broadband connection, and when uploading your project to our servers we recommend against a wireless, satellite or Dial-up connection as these connection types can cause uploading issues and a delay in delivery time.

Yes, our software is 100% compatible with Mac operating systems. Please ensure to check the specifications on the software disc or download page for the Mac systems supported by the different versions of the software.
Our software has been tested and works on Windows XP, Windows Vista and Windows 7 Operating Systems.
There's evidence that the editor works on older versions of Windows (such as 98, 2000, ME, NT etc..), however we only performed proper testing on Windows XP, Windows Vista and Windows 7 and we only offer support for these 3 versions of Windows.

When using the software to create your projects, you won’t require an internet connection. After completing your project, you will require an active internet connection to complete the online order process, to upload your order to our server if you choose to and while saving your order for disc delivery.

We recommend a fast broadband / adsl connection, and when uploading your project to our servers we recommend against a wireless, satellite or Dial-up connection as these connection types can cause uploading issues.

The internet connection will also allow/enable you to check for the most recent updates on the software, which is a very important component when using our software.

In theory, any internet connection should be sufficient to upload your project to our servers. Unfortunately in practice this isn't always the case.

Dial-Up, Satellite and Wireless based internet connections are notoriously unreliable, and while you may not notice this in general web browsing, there can sometimes be issues sustaining a large file upload.

We'd highly recommend using an ADSL, ADSL2+ or Cable broadband internet connection when uploading your orders to our servers.

It may take a 'fair' while to upload a Photobook / album on a Dial-up or satellite connection, but it should work.
If you do experience difficulties when uploading via a Dial-Up or Satellite connection, please contact us and we'll provide you the alternate options for sending your order files.

(Familiarize yourself with disabling a proxy on the different browser, by following the key words below)

Our software unfortunately does not support Proxy Servers – but we would like to help you find a solution – read on...

Please take note – most Banks, Auditors, Financial institutions and big companies use Proxy servers, there is a reason for the Proxy server being in place, please get the required permission before changing anything on your office computer.

You can disconnect your Proxy momentarily, follow the steps below.

We do advice speaking to your IT department first, alternatively follow the steps below.

You will require any other type of internet connection – 3G for example to connect to the internet.

Go to your Internet Browser – Internet Explorer / Mozilla Firefox

Click on the Tools tab in the toolbar menu > Internet Options, the Internet Options window will open. Click on the Connections Tab at the top > then on the LAN Settings button at the bottom

Once the LAN Settings Window opens you’ll see a PROXY SERVER section

Deselect the “Use a Proxy Server for your LAN” (the green tick)

Click on OK to apply the new settings.

REMEMBER to switch the Proxy Settings back on after you connected successfully. Please take note that most companies with Proxy servers also have antivirus and a firewall linked to it, you will need assistance from your IT department to disable the antivirus / firewall.

We do advice asking for assistance from your IT department in regards to your Proxy Server / Firewall and Anti Virus settings at your office, and do not take any responsibility if an individual decides to follow this procedure given above without the proper permission.

No, unfortunately this is not possible. Updates needs to be run on the computer where the software is installed. You can purchase a copy of the Backgrounds, masks and scrapbook images on DVD from one of our branches, but the ‘product range’ will need to be downloaded from the ‘update’ window on the computer where the software is installed.

Our software allows you to save your project and return to edit it as many times as you like, in the same way you would with a word document or spreadsheet.

It's not necessary to complete your project in one sitting.

Scanned photos turn out well in the final product if they're scanned at a high enough resolution, depending on the photo size.

We have many customers who have successfully created superb end products using scanned photos.

When scanning your images, ensure they're free of dust or dirt otherwise these imperfections will turn up in the final product. You may also need to crop your photos after scanning to ensure there are no white edges.

If you have the computer resources it would be beneficial to scan all your photos at a high dpi value (300 – 600 dpi). This will allow you greater freedom when deciding where and how to display your photos in your layout.

We highly recommend against scanning at higher than 600 dpi as this won't introduce any greater quality but it will slow down your computer as the files will become very large. This may also introduce file processing issues if the files are too large, the software won’t be able to process images with a file size larger than 15 mb.

It's not possible to increase the quality of your photos as the resolution of each photo is determined by the camera used to take the photo. As such, there's no process that you can apply to photos you've already taken to improve their quality.

If you received the photos in an email from another person, it's possible they may have sent you a lower resolution version. In this case it might be possible to obtain the original photos (which are greater in size and quality). Similarly, if you've pre-processed your photos to a smaller size, it would be worth sourcing the original photos directly from the camera.

Most images will reproduce fine in the printed product, seeing that the image resolution and page resolution was set high for quality purposes. If you have images from a mobile phone or a low camera, the finished printed quality will only be as good as the image provided.

Ensure to always provide the software with images of which the resolution is 300 dpi and the original size of the photo more than sufficient for the image block size it’s used in.

If you have overtly cropped or enlarged an image, the ‘Low Quality Picture’ warning may also appear.

Ideally pictures used in our software should be 300dpi. Most digital cameras won’t allow pictures to be taken at 300dpi, though some will offer a higher quality image through a setting on the camera such as "High" or "Fine".

The golden rule is that if you put quality pictures in, you will get quality pictures back, in your printed book. Neither our software nor print processes will add any more detail to your pictures than is already there, so you should note this when using pictures that are of inferior quality.

There are many variables which can affect the quality (real or perceived) of the photos that you use in your project, including the camera used to take the photos, camera settings, focus and light factors, compression and so on. As a general guide, the resolution of the photos used is the most common way to judge the quality of photo.

If you have a high megapixel camera (6 megapixel or above) and the photos were taken at the highest quality, you don't need to worry about the quality of your photos for the purposes of our software.

The software will warn you with a red triangle with a white exclamation mark in the centre of your photo if the resolution of the photo is too low for the area it's covering.

If you're receiving this warning, your photos will appear grainy and pixilated if printed and we'd recommend using either a higher quality photo or reducing the size of the photo on the page.

The optimal number of photos per page depends on the kind of project you're creating.

The more pictures on a page, the 'busier' the page is and someone browsing your album is less likely to be drawn to any particular photo. Conversely, the fewer photos on a page, the bigger you can make them and the more attractive these photos become.

The power of our printed products is the capability to spread photos over a large area. This draws the eye to these photos and provides a significant amount of detail. You can also supplement these large photos with smaller, less crucial photos on the opposite page.

In general, our artistic customers tend to have fewer photos per page, fuller page photo spreads, but obviously they don't fit as many photos in their album. On the flip side, you may not want to be creating an artistic representation and merely want to include all relevant photos.

We suggest customers should experiment with different styles using full page spreads, photos as backgrounds, and smaller photos on one page. See what looks good for the type of album you're creating

Yes – ‘Drag and drop’ the picture onto the background of the page > right click on the image and from the context menu select fit to page or fit to spread.

When using a printing process, the photos are never going to be printed 100% exactly the same as the version you see on your computer monitor. This is independent of the printer that is used and is an artifact of printing (not just our own production process).

Because of the difference between the way colours are created on a monitor and when printed, there will always be a slight difference, both in colour representation and brightness levels.

A monitor uses an additive RGB (Red, Green, Blue) process to display images on your screen and a printer uses a subtractive CMYK (Cyan, Magenta, Yellow, Key otherwise known as black) process to print images on paper. Images need to be converted from RGB to CMYK by the printer to be printed and this will always introduce some variations.

It also depends on the settings of your monitor. Many new LCD monitors are shipped with the default settings of the brightness control at a very high level. This may result in a print appearing to be darker than what is on your monitor.

Although there are some differences, we're confident we can provide high quality printed products that our customers will be happy with. We calibrate our printers before we print to ensure consistent print quality across all our products over time. We have selected a calibration level that best represents skin tones as well as natural colours for landscape type photos.

The blue line is the outline/border of your page. However, for safety measure, you are advised to keep all critical contents inside the red line.

This is important because areas out of red lines are areas meant for bleeding/trimming purposes. In short, these are areas which will be trimmed during the production of your book.

These gridlines are there to assist you to line up your items. You may choose to hide/show the gridlines as you wish. In the top toolbar, select View and go to Grid. You may choose the desired settings including grid size, sub-division and color.

To add extra pages to your project, click on the 'Page' menu in the top tool bar, then click 'Add'. This will add an extra two pages before the last page of the project.

Alternatively you can click on the 'Page' menu and select 'Insert' (or press Ctrl-i on your keyboard). This will add an extra two pages before the page spread you are on.

You can also remove pages via the "Page" menu in the top tool bar (or by selecting the spread and pressing Ctrl-D on your keyboard).

You can order multiple copies of the same book (style, size and design), but not different designs, styles or sizes of books in one order.

This error message occurs when your internet/networks security settings are set too high or typically occurs if you are connecting from a business/work network.

To fix this, you can:

a) Download and install a different web browser such as Google Chrome or Firefox OR

b) Temporarily disable your internet security (Norton, AVG, etc...) and allow an exception on your firewall.

c) Another alternative is to use a 3G connection or a free wifi connection to place your order

Option 1

This is possible but the chances of a software conflict are also possible.

To do so, download and install the exact version of software running on the 1st computer, on the 2nd computer and create a project file with the same name and book type.

Save the project and then copy the folder called (software name) Projects from the 1st computer and overwrite this folder on the new computer.

Copy your folder of images to the new computer. When you open the new project file, the software will ask you to link the images to the project again as the location of the image files has changed.

Option 2

  1. Go to the following folder on your hard drive:

    If you're working on a PC: My Documents {software version} Projects

    If you're working on a Mac: username {software version} Projects (the user name is the folder with the 'home' icon next to it) In this folder you will find another folder which contains your project.

  2. Unfortunately the pictures will not automatically be copied with the project file.

    To ensure that the pictures are copied as well, find the pictures that you have used (you can do this easily by right-clicking the picture within the software and clicking 'Show in Windows Explorer' on a PC and 'Show in Finder' on a Mac) and copy them to another folder.

  3. Copy the folder containing your project and photos to your desired destination (network location, USB stick, CD). Once you have finished copying your project, check the destination location to make sure you've copied it correctly.

  4. Please ensure the correct version of the software has been installed on the destination computer prior to copying the project to the computer. The two computers must have the exact same software version installed and both versions should be updated to the latest

    If you're working on a PC: Copy the project and photo folders to the {software version} Projects in the 'My Documents' folder of the destination computer.

    If you're working on a Mac: Copy the project and photo folders to the {software version} Projects in the 'username' folder of the destination computer.

  5. To open the project, simply open the software and click on 'Open an Existing Project'. The project should be listed as one of the existing projects under the same name.

    As the pictures are not imported automatically, the software will ask you to update the new picture location. A window will pop-up saying "The following pictures are missing...” Click on the 'Find Pictures' button.

    The software will then continue with a "Find missing pictures... “Window, which has the pictures listed there. Click on one of the pictures and click the 'Update' button. A window should come up to allow you to choose the photo folder (you will not be able to copy them straight off the CD, so please make sure you copy the photo folder to an easy to find location, such as 'My Documents' or the Desktop).

    Once you've located the photo that you were intending to update, select the photo and click 'Select'. After a moment, the editor should recognize that the other 'missing' pictures are located in the picture folder and will ask you if you would like to update the other missing photos as well. Click 'Yes' and every photo should now be updated and you should be able to click on the 'Continue' button to proceed to editing your project.

It is normal to experience a slow upload speed.

This is due to a number of factors; your internet connection, higher than normal volume of orders and uploads, etc.

If you would like to try to upload at a later time, you may cancel now and try again later.

To upload at a later time, follow these steps (you will not be asked to pay again:

  1. Open your existing project in the software
  2. Click on the shopping cart button on the right side of your toolbar
  3. Tick the Disclaimer check box and click Start button
  4. Select Upload Finished Pages, click Continue and the upload process starts
  5. Once the upload is completed, you can close the window

If you have launched the software and cannot view the new product(s), this indicates that your version is not fully up to date.

To remedy this, click on ‘Create a New Project’ on the initial software launch screen followed by ‘Check for Updates’, in the left bottom corner.

Tick the boxes of the required updates and those products should begin downloading. It is important that all the products are updated to the latest version to ensure your product is produced accurately and to ensure all the software options are available to you.

We recommend checking for updates, every time you launch the software, prior to starting a project.

To move pages within your album, simply click on the 'Page' menu from the top tool bar, then click 'Rearrange pages'.

A separate screen will pop up from which you can then select pages and either drag them to where you would like the pages to be, or alternatively use the arrows to the left of the pages to arrange the pages.

Please note: Depending on the configuration of the different software versions, you may find that pages must be moved in pairs and cannot be moved individually.

To set the background colour of a page:

  1. Left-click on the page you wish to apply a background to.
  2. Left-click on the icon furthest to the right (the icon that looks like a can of paint) from the toolbar at the top right of the editor.
  3. Below the words 'Page Background', click on the square next to the page you wish to change - 'Left' or 'Right', then select a colour from the drop-down list. Select 'other' from the menu for a full colour palette.

When choosing a background colour, we recommend going for a pastel or 'dirty' colour.

When printing, the background colours generally appear a lot more vibrant than it looks on a computer monitor. This can take the focus off the photos, which is obviously an undesirable effect. Choosing pastel or dirty colours will provide a more subtle background for your photos.

To access a variety of additional background options:

  1. Click on the 'Backgrounds' tab near the bottom of the design window.
  2. Select one of the backgrounds from the thumbnails at the bottom of the design window.
  3. Drag the background onto the page where you wish to use it.

A background can be added to the left page, the right page or the entire spread of your project.

To move a photo between adjacent pages, you should be able to just drag it across. If you'd like to move a photo between non-adjacent pages, you'll need to cut-and-paste the photo from one page to another.

To do this:

  1. Right-click on the photo you wish to move.
  2. Select 'Cut' from the context menu.
  3. Find the page you want the photo moved to and right-click on this page.
  4. Select 'Paste' from the context menu.

This will move the photo to the desired page and it will retain its size and shape. You can easily reposition the photo by simply clicking on it and dragging it to the desired location.

Due to the large amount of data involved in creating your product, our software needs to streamline some of its processes to ensure the software runs smoothly on your computer.

To achieve this, the software creates a thumbnail (a smaller version of your photo) for each photo that it used on the main design page of your product. This reduces the amount of data required for your computer to process when editing your product.

Please rest assured that the software will use the full resolution version of your photos in the final product.

You can place photos anywhere on the page you like, and it is a great effect to stretch an image across a whole page, or if it's big enough, across a double page. However there are a few things that you should note.

Due to the nature of printing and trimming, the trim area around a page cannot be defined to within millimetre accuracy. On a page, the area between the red and blue lines is the trim area and the trimming can occur anywhere within this area. To ensure your photos are spread to page edge correctly, please make sure your photos are dragged slightly beyond the outside edge of the blue line. This will ensure there are no white edges when the pages of your album/book are trimmed.

The best way to make sure this is done correctly is to use the full page template which can be found within the '1 picture box' category in the 'Page Styles' tab. Or to right click on the specific image and from the context menu choose – Fit image to page or to spread.

We also recommend making sure there is nothing important within 1cm of the edge of a page. If text or an important part of a photo (such as a person's face) is placed at the page edge, there is a real possibility that trimming inaccuracies may result in some portion of the text or photo being trimmed.

This is the same with the binding edge or spine. Nothing important should be placed on or within 2cm of the binding edge between two pages. As mentioned above, a full page image should be spread right into the spine, but nothing important, such as a person or face, should be in the spine. The important parts of the image might be caught in the gutter area of the book spine, resulting in a undesirable printed product.

This is the same with a two-page spread - an image can be spread across one page, through the spine, but care should be taken that the part of the photo in or near the spine should not be of significance. If these guidelines are not followed, the significant piece of the photo across/in the spine may be lost into the spine gutter edge during the binding stage of the production process.

Photo covers

A similar principal applies for designing your photo cover. The spine of the photo cover will be on the outside, so you will be able to see it, but it still cannot be applied with millimetre accuracy.

The area between the red and blue lines around the photo cover is actually folded over the cover and sits on the inside of the cover (similar to how the covers of some children's books are). If you place a person, face, text or even any other significant part of a photo on or within 1 cm of this line, it may be folded over on the inside of the cover.

It is also generally considered good design to keep a 'fair' distance between your content and the page edge.


37. Can I stretch a photo across two pages in an album/book?

Yes indeed. Always ensure that the quality of the image is good enough to do so.

To spread a photo across two pages:

  1. Select the photo you wish to use from your photo selection and drag it to one of the pages you wish to have it covering.
  2. Right-click on the photo.
  3. Select 'Fit' then 'Fit to Spread' from the drop-down list.

This will stretch the photo across two pages within your album/book.

Our software can handle many different font types, from strange fonts to international characters.

Our software uses the fonts installed on your computer, so to ensure your order is produced correctly with the unusual fonts, make sure you upload your album from the same computer you used to create it.

While these fonts work within the pages of your album/book, unfortunately they don't also work for the foiling on the crushed leather covers (Picasso) or the engraving on the Genuine Leather Covers (Designer Albums). Please enquire in store prior to submitting the font for foiling or engraving.

We understand that you'd like to see a draft / proof of your product before you upload to ensure all your visual effects are acceptable.

We're deeply sorry but the software is currently unable to provide this service. We do however offer a manual proof service for Designer Albums due to the value of the items being ordered.

As always, we recommend customers should thoroughly review their project via the 'Preview' function to ensure correct and accurate production of their project.

The Photo cover is a printed page which is bonded to the front and back cover of the album / book and replaces the regular cover options. The Photo cover allows you to insert your own photos and text and design your cover (front and back) in the same way as any other page in your album. It is similar to a dust cover but is physically bonded to the cover rather than loose.

Within our software, the left hand side is the back cover and the right hand side is the front cover.

A Photo cover is automatically inserted when you begin designing your album / book. If you do not want a Photo cover then you can ignore the cover pages when editing your album/ book. The regular cover options will be available during the first step of the ordering process and, if selected, will replace the photo cover.

Yes indeed. Always ensure that the quality of the image is good enough to do so.

To spread a photo across two pages:

  1. Select the photo you wish to use from your photo selection and drag it to one of the pages you wish to have it covering.
  2. Right-click on the photo.
  3. Select 'Fit' then 'Fit to Spread' from the drop-down list.

This will stretch the photo across two pages within your album/book.

Our service level is to dispatch within 5 business days from upload, receipt of payment to completion; however there is a chance that it will be completed and dispatched a bit quicker than this.

We always recommend customers allow the full service time to ensure they receive their product in time though, as quicker production cannot be guaranteed.

We produce all our products as quickly as we can, so unfortunately there isn't anything extra we can do to speed this up (even for a fee).

To provide some additional information, there are many factors that contribute to the amount of time it takes to produce our products, so unfortunately we're unable to be more definitive about exactly how long it will take and can only provide estimates.

There can be up to a dozen different machines used for a single item, and while Quality Assurance issues are rare, they do occur (just like in any production system) so we always recommend allowing the full 7 business days for the production of your order.

Q-Photo Conditions of Service

  • 5 working days from receipt of payment via 1 of the 3 Secure Online Payment methods
  • 10 working days from receipt of EFT payment.

Information security is a critical component of the services that our service provides offer to us and we in return offer to our customers.

Our service providers continuously work to protect the security of credit card information by using SSL data encryption certificates and software which encrypts information the cardholder submits.

The online payment servers are certified by Thawte, ensuring the cardholder and the merchant that no-one can impersonate the operation to obtain confidential information.

If you've been provided a voucher code to receive a discount, it is important to ensure you do use it during the ordering process, on the relevant product specified on the voucher as we're unable to apply a discount once an order has been processed.

To use your voucher code, simply enter it into the 'Voucher Code' field on the 'Payment' page during the ordering process. Once you have entered the code, click 'Set'. This will apply the code to your order and will adjust the price accordingly.

It's a good idea to check the total price to ensure the discount has been applied correctly.

To re-order subsequent copies of an album / book, simply re-open the same project on your computer | duplicate the project and go through the normal ordering and payment procedure again.

Unfortunately it is not currently possible to place a new order from a previous upload due to privacy and technical issues.

Unfortunately this is not possible. When you order multiple copies of an album / book they will all be sent to the Shipping Address which you specify during the ordering process.

You can order multiple copies of the same product on a single payment.

When doing this, all copies will be sent to the shipping address which you specify during the ordering process.

However, we're unable to merge separate products onto a single payment - because they are different products, they must be ordered and paid for separately.

The order is not complete until the project has been uploaded or saved to disc.

For this example we will only discuss the upload order process.

Once the online order form is complete the software will show the option to 'Upload Finished pages' / ‘Upload Order’ in the latest version.

The software then has 2 significant steps it completes. It needs to create the order data for your product and then upload it.

During the 'Creating the order data' step, your images will be resized to create the best sized file possible to upload, while retaining as much detail in them as possible.

This is a very CPU intensive process and on older computers it can take a long time (over 20 minutes for larger albums). On a modern mutli-core processor this can take less than 5 minutes.

The time it takes to create the order data and also upload the project is directly related to the size of your product, the number of pages and photo included the resolution of your photos, the number of effects used, and specifically for the upload time, the speed of your internet connection.

You can click on the 'Test' button if you want the software to check the page sizes and the internet speed to give you an indication of how long it will take to upload the project. The time will be displayed next to 'Upload Finished Pages'.

The software will upload your project one page at a time, so if there are any interruptions to your internet connection, the software will be able to pick up the last successfully uploaded page after selecting 'Retry'.

To ensure that your project was uploaded successfully to our server, you will need to see and click a ‘Finish’ button.

We already produce and deliver our products as quickly as we're able to and due to the automated system in place, there is no process we can throw extra resources at to speed this up.

Over 90% of orders go through our system as per a best case scenario; however there are a number of very real variables that are out of control that may affect this.

As such, we're unable to place any guarantees on our delivery period, however we will do everything reasonably within our power to ensure swift production of all our products.

We'd normally expect to dispatch an item within 5 working days from receipt of payment (Secure online payments)

If you are receiving the error message 'Cannot connect to server', or your upload does not commence (or keeps restarting), then this means that you most likely have a firewall restriction that is preventing the software from uploading your file.

If you're using a work network, most work places have network firewalls in place so we'd recommend contacting your network administrator to see if they can add an exception in the network firewall, or proxy otherwise you may need to do this from home.

To resolve this issue, you'll need to add an exception to your firewall to allow our software to upload your project. You can do this by following the below steps:

  1. Go to START > Control Panel
  2. Click on "Security Centre"
  3. Click on "Windows Firewall" or "Allow a Program through Windows Firewall"
  4. Click the "Exceptions" tab, or click the "Change Settings" option
  5. Highlight {software version} and click "OK"

This will allow the {software version} access to the internet.

If our software is not showing in the drop down list, you may need to click on 'Add Program' or 'Allow Another Program' and select it from the second drop down list that comes up.

If you use a 3rd party firewall (i.e. McAfee, Norton, Avast, AVG etc...), please consult their website for instructions on how to create an exception. If you're still unable to get around your firewall, please let us know and we'll try to help as best we can.

If your upload stalls part way through, or keeps stopping and starting, then it may be your firewall kicking in and blocking the upload partway through. Following the above steps should resolve this issue.

If you're uploading wirelessly, we highly recommend directly connecting your computer to your modem and trying again. A wireless internet connection works well for bursty traffic such as web browsing, however for sustained uploads such as uploading your project to our servers, wireless connections can be quite unreliable.

The empty page warning will appear if you have a blank page in your album/ book, that is, a page that has no design on it at all. So long as you're happy with the affected page as it appears in the work area and 'Preview' function of the software, you can safely ignore this warning and continue with the ordering process.

Please note, due to our highly automated system and variable page allowance it is impossible for our production system to recognise blank pages that are unwanted. Therefore if you have any blank pages in your project at the time of upload, please be aware that they will be bound into your album / book.

You can delete unwanted pages by selecting them, then either 'Page' from the top menu then 'Delete', or 'Ctrl-D' on your keyboard. Pages are only able to be deleted in pairs also.

If you are unable to delete pages, then it is likely you have reached our binding minimum for the album / book you have created. The number of pages we allow in our albums / books is based on the binding processes we use. Any more less pages will result in a less than satisfactory binding of your album / book that we are unwilling to provide.

The empty photo frame or empty text box warning is used by the software to draw your attention to the fact that there is a frame or text box in your project that doesn't contain a photo/text. If you can't see this frame, it's possible you've covered it with other photos or text

So long as you're happy with the affected page as it appears in the main design window and 'Preview' function of the software, you can safely ignore this warning and continue with the ordering process. Please rest assured that empty photo frames or text boxes won't be printed in the final product.

If your upload has not completed, you can start it again by opening the project on your computer and clicking the 'Order' button again.

The software will recognise that the order details have been completed, so you will not be prompted to enter these details again. The software will instead proceed to upload the project to our servers.

When you're in the uploading process, please also ensure that you choose the option to 'Upload finished pages' instead of 'Save finished pages'. Please also allow for the upload process to finish before you close down the software, by clicking on the ‘Finish’ button.

Due to the automated system in place and our batch printing production method, we're not able to alter or cancel an order once it has been placed.

We do not have edit access to our customers’ projects to be able to make any changes, which is why you are asked with the Terms and Conditions if you have checked your order and wish to continue.

With regards to cancellation, when an order is placed it is immediately and automatically submitted to production and combined with other orders to create a batch. In cancelling any given order we'd need to cancel the whole batch which we obviously cannot do.

It is this level of automation and integration that provides us with an efficient process allowing us to create quality products at the current prices. Without this automation, our costs and therefore product prices would be significantly higher.

If you're receiving a warning advising of missing photos, or photos that you have added before now have a red exclamation mark in the middle of them, then this means that the software is unable to locate the photos.

You will still be able to see a thumbnail version of the photos though, to assist you in re-adding the correct photos to the correct spot.

The most common cause of this is if your photos are saved on USB/CD or to an external hard drive.

As these are removable sources of media, the software is unable to successfully locate photos stored on them.

To avoid this happening, we would recommend saving all the photos you wish to use directly to the computer.

Another cause of this is if you have moved or renamed the photos from the original location where you took them from - as they are no longer there, the file path that the software has remembered is no longer valid.

To add your photos back into your project, when you open it a window will pop-up saying "The following pictures are missing...” Click on the 'Find Pictures' button.

The software will then continue with a "Find missing pictures...” window, which has the pictures listed there. Click on one of the pictures and click the 'Update' button.

A window should come up to allow you to choose the photo folder (you will not be able to copy them straight off the CD, so please make sure you copy the photo folder to an easy to find location, such as 'My Documents' or the Desktop).

Once you've located the photo that you were intending to update, select the photo and click 'Select'.

After a moment, the software should recognise that the other 'missing' pictures are located in the picture folder (if they are all located in the same folder) and will ask you if you would like to update the other missing photos as well. Click 'Yes' and every photo should now be updated and you should be able to click on the 'Continue' button to proceed to editing your project.

**Please note the automatic update of missing pictures is only available in the latest 2 software releases.

No. You are unable to combine promotions, discounts, vouchers, deals, etc, together on one order. Please review the Terms and Conditions for your particular discount code or voucher for more information.

It is normal to experience a slow upload time. This is due to a number of factors; your internet connection, higher than normal volume of orders and uploads, etc. If you would like to try to upload at a later time, you may cancel now and try again later. To upload at a later time, follow these steps (you will not be asked again to pay):

  1. Open your existing project in the software
  2. Click on the shopping cart button on the right side of your toolbar
  3. Tick on the Disclaimer check box and click Start button
  4. Select Upload Finished Pages / Send Order click Continue and the upload process starts
  5. Once the upload is completed, you can proceed to close the window

Yes.

Our software allows you to remove red eye, adjust brightness and contrast, apply sepia or black and white effect, rotate images, and zoom in or out.

To edit an image:

  1. with your book open, click the tab in the ‘Inspector’ window near the top of the main design window.
  2. Click on the image you want to edit. You'll see the Photo Tools appear to the right of your book in the Inspector window.
  3. Use the editing tools to modify your photo and then click "File" and "Save" in the top toolbar menu.

No, the grey pages represent your endpapers (will be silver and black in the end product).

Click on the image, select the measurement tab icon in the top right corner. You will find the Width and Height measurements of any image there after selection.

When you have placed items onto the page, you may wish to move items from their current position. To do so, simply select the item and then drag it around the page until you are happy with its position.

If you hold down the SHIFT key before dragging the items the move will be locked in the direction that you first move the items. You can also move items via the cursor keys holding the SHIFT key down to move in larger steps.

Moving multiple items at once – hold down the shift key prior to selecting the items, this will enable multiple item selection.

Easy! Just lock the items on the page. Simply right-click the item on the page and select the 'Lock' option from the context menu.

Again multiple items can be locked by holding the shift key prior to selecting the items.

When a picture from the Pictures List has been used, a red star appears over the thumbnail. This will help you to determine which images have and have not been used.

The number in the centre of the star represents how many times the image has been used in your layout.

When you zoom in on a page in the software, your pictures may appear 'blurry' or 'blurred'. If this is the case, right click on the picture(s) and select "Show High Quality Picture" from the context menu. This will’re-draw' the picture and make it much sharper.

In the event that you've done something by mistake, just hit Ctrl-Z (on a PC) or Command-Z (Mac) to undo, or click the Undo button in the top toolbar.

Use the pagination (left or right arrow) buttons to navigate the main viewing panel. You could also use shortcut keys Ctrl-N for forward and Ctrl-B for backward.

As long as you stay within our requirements for maximum page count and file size, you can add as many images as you'd like.

The maximum recommended file size is approximately 8MB @ 300 dpi per file but keep in mind adding too many pictures will slow down your computer performance and may cause the computer to freeze.

After clicking on the Shopping Trolley icon and checking the Disclaimer box, the login screen will open in a new browser window.

If it doesn’t open, enable pop-ups or try downloading another browser such as Firefox (www.mozilla.org) and try the process again.

Alternatively ensure to have a default internet browser set prior to attempting the order completion process.

This is usually caused by a browser setting such as cookies, privacy modes, security settings, etc. Or no default browser is specified on your computer. Try downloading another browser such as Firefox (www.mozilla.org) and try the process again.

If you don’t have a login – go to the Existing Customers login screen, click on “Don’t have an account, click HERE”.

Complete the form; choose your own unique username and password. We recommend not using a first and last name combination as login name.

You can order multiple copies of the same book per order but not different designs or other types of books. As each album is linked to one order, this minimises the chances of files being mixed between albums / books.

Yes, you may save your file(s) onto a CD or usb/pen-drive and bring it directly to one of our branches. After placing the order, select Save Finished Pages / Send Files and copy them to the portable media device. Please note that this can only be done after an order has been placed.

Go through this checklist and make sure your images meet the criteria to work with our software:

  1. JPG or PNG format. PNGs should be 8-bit and non-interlaced.
  2. SRGB color (no CMYK, Grayscale, and Adobe 1998 RGB).
  3. 150 to 300 DPI (dots per inch or pixels per inch). For instance, a 5x7 image frame should be filled with an image that is at least 750x1050 pixels and no greater than 1500 to 2100 pixels.

If you still can't solve this issue, please contact our Client Care Centre and someone will help you resolve it.

All you need to do is to update your copy of the software. To do this, launch the software; go to ‘File’ --> ‘Preferences’. Check the box “Automatically check for updates" and restart the program.

You will receive a notification and list of application/product updates.

Sadly, our software is not compatible with screen resolution of Netbooks at this point. To resolve this, make use of an external monitor or make use of another computer to use the software.

For best results, we recommend saving images in sRGB. Using other RGB formats can result in some distortion or loss of colour in your images.

Bleed is a printing term that refers to printing that goes beyond the edge of the sheet after trimming. It also allows the printer a small amount of space to move around the paper and design inconsistencies.

A full bleed image extends or "bleeds" over the edges of a page. A full-bleed image does not show borders or white space.

Click on the 'Forgotten your password?' link at the bottom of the login webpage.

Enter your {software specific} username and email address and we will send you a new password to your email inbox.

Please note your login and password is case sensitive.

I forgot my username, what do I do now? Please contact us and we can help you recover it.

Adding pages

To add extra pages to your project simply click on the 'Page' button in the top menu bar, then click 'Add'. This will add an extra one or two pages (depending on which album / book / theme you have selected) before the last page of your album / book.

You can also add pages by clicking on the 'Page' button in the top menu bar then selecting 'Insert'. This will add an extra two pages before the page that you are currently editing.

Removing pages

To remove pages from your project:

  1. Select the page spread you wish to delete
  2. Click the 'Page' button in the top menu bar and then click 'Delete'.
  3. Click 'Yes' when prompted.

Moving pages

To move pages within your project:

  1. Click on the 'Page' button in the top menu bar and then click 'Rearrange Pages...’ from the context menu.
  2. A separate screen will pop up from which you can then select pages and move them up and down using the up and down arrows.

Note: You can also move selected pages to the beginning of the album by clicking on the icon or to the back of the album by clicking on the icon.