Kindly update your version of our ordering software in order to enjoy optimal functionality. Contact client care to confirm the latest version.
Please check for updates every time you open the software.
Only download the products that you intend to use, downloading all products will slow down your system.
2-Changes to Orders:
Changes cause confusion so unfortunately we can not accept telephonic or email changes.
We request that you cancel the order completely, (click here to see how) and request a voucher code from us in order to get through the payment gateway when you re-upload your order to us.
Q-Photo charges a R50.00 administration fee for this protocol.
Orders must be cancelled within 2 hours or else we will unfortunately have to charge abortive costs.
Kindly take the time to carefully check and confirm your order before sending it to us.
Kindly to not share voucher codes with third parties.
The voucher code must be entered into the payment gateway in order to be validated, should you forget to use the voucher code Q-Photo will not refund the discount.
4-The Shopping Cart function:
When smaller duplicates are sent separately from the main album we incur administration costs which make the free give-away or discount impossible to sustain.
Please use the shopping cart function to send multiple items collectively as one order.
5-Shipping & Delivery:
> Free delivery:
All orders placed with our software and over R400 in value with a delivery address in all major cities qualify for free delivery. Orders that are sent via email do not qualify for free delivery.
> Delivery of multiple orders:
If you want orders delivered together please use the shopping cart function – this is only available on the desktop version of our software which you can download for free from our website.
We can not group orders via email – delivery costs are calculated per individual order placed in the software.
Remember the item with the longest turn-around time will determine when your order is shipped.
For example a shopping cart with photo gifts (3 days) and an album (5 days) will leave production on day 5.